Effective Date: November 2025
Last Updated: November 2025
Flexi Healthcare Ltd (“we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of all visitors, clients, and partners who interact with our website https://flexihealthcare.co.ug and our related online services. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information when you visit our website or communicate with us:
a) Personal Information
When you fill out a contact form, submit a quotation request, or communicate via WhatsApp or email, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Message or inquiry details
- Any file or document you choose to upload
b) Technical Information
Automatically collected data through cookies or analytics tools such as Google Analytics and Tag Manager, including:
- IP address
- Browser type and version
- Device information
- Pages visited and duration
- Referral links and geographic location (approximate)
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and quotation requests
- Process and manage business relationships
- Improve our website and user experience
- Provide technical and after-sales support
- Send administrative communications or updates related to your requests
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Sharing of Information
We may share your information only with:
- Trusted service providers (such as web hosting, email delivery, or analytics tools) who help us operate our website and communications
- Regulatory authorities, if required by law or to protect our rights and users
All third-party providers are required to maintain data confidentiality and security.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Once the information is no longer needed, it is securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather anonymous analytics.
You can disable cookies in your browser settings, though some parts of the site may not function properly without them.
6. Data Security
We implement reasonable administrative and technical measures such as SSL encryption, firewall protection (Wordfence), and secure hosting to protect your information against unauthorized access, loss, or misuse.
However, please note that no online transmission or storage system can be 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for specific data uses
- Request transfer of your information (data portability)
To exercise any of these rights, please contact us at info@flexihealthcare.co.ug.
8. External Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies when you visit them.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Flexi Healthcare Ltd
Email: info@flexihealthcare.co.ug
Phone: +256774449242
Website: https://flexihealthcare.co.ug