Frequently Asked Questions

Answers to Your Most Common Questions About Our Products, Services, and Support

What products does Flexi Healthcare offer?

We supply high-quality laboratory instruments, medical equipment, and consumables to hospitals, laboratories, and NGOs across Uganda and East Africa.

Which regions do you serve?

Flexi Healthcare delivers medical and laboratory products across Uganda and East Africa, reaching healthcare facilities, NGOs, and laboratories reliably.

Do you provide installation and training for your equipment?

Yes, we provide professional installation and training to ensure proper use and maintenance of all medical and laboratory equipment supplied.

How can I request a quotation?

Customers submit a Request for Quotation (RFQ) through our website or contact our sales team directly for personalized pricing.

Do you deliver to remote locations?

Yes, we partner with trusted logistics providers to deliver safely and efficiently to even the most remote healthcare facilities.

Are your products certified and of high quality?

Yes, all products meet international quality and safety standards, ensuring reliable performance in hospitals, laboratories, and healthcare organizations.

Can I request a quotation for specific equipment or consumables?

Absolutely, submit an RFQ detailing your equipment or consumable needs, and our team will provide a tailored response promptly.

What payment methods do you accept?

We accept secure payments such as bank transfers or mobile money after confirming your RFQ and finalizing your order details.

Do you offer after-sales support?

Yes, we provide ongoing technical support, maintenance advice, and replacement parts for all equipment supplied to ensure satisfaction.

Can NGOs and government hospitals receive special pricing?

Yes, NGOs, government hospitals, and healthcare organizations receive competitive pricing, bulk discounts, and personalized quotations through the RFQ process.